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There are far too many variables in this situation to effectively blame the service station, at this point "anything is possible".
Many European manufacturers recommend changing oil every 12k and indicate consumption of "1qt per 1k" to be "normal". I personally have only seen that sort of oil consumption happening when the oil is very old or when there is a failure somewhere.
Either way I tell all of my customers whether it's an Audi, Ferrari or Aston 5,000mi or every 12 months which ever is first is the ideal window.
 
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