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Discussion Starter · #1 ·
Hi Everyone,

I recently had a terrible experience buying a New Aston Martin 2010 DB9 from the Palm Beach, FL dealership. The car has been in the shop for 30+ days without a resolution and as a result I have filed for Lemon Law protection and written a personal letter to the CEO of Aston Martin (link below since the file was above 1 MB) detailing my experience.

If you are thinking about buying a new Aston Martin, please take 5 minutes and read this letter. I promise you will not be disappointed.

http://www.filesharesite.com/files/201103/1300978063ASTONMARTIN.31.pdf.html

Tom
 

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Discussion Starter · #13 ·
Update

Hi Everyone,

Thank you for sharing your comments and concerns. The matter was resolved after approximately 6 months of going back and forth with Aston Martin Corporate (UK) and the dealer in Palm Beach.

Basically what ended up happening was Aston Martin Corporate agreed to replace the lemon car that we had purchased with a different 2010. This took place after 5 letters and faxes directly to the CEO (Dr. Bez), none of which were ever responded to directly by him, nor were any of the calls that we made either. The matter was handed off to someone else who eventually authorized a new car as a substitute after being threatened with a law suit.

However, since there were no 2010 models in black left (all had been sold), a new deal was cut for a 2012 Virage that we were able to purchase essentially at the dealer's cost from Aston Martin. Car hit 5500 miles last week and not a single problem so far (fingers crossed).

Lesson learned, do not let corporate companies push you around especially if it is obvious you have been wronged as a customer, especially when buying a 200K+ luxury car.
 
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